Terms of Service

Our agreement with you

In these terms, "we", "us" and "SSL Hosting" mean the provider operating sslhosting.pk, and "you" means the person or organisation that holds the account. If you order on behalf of a company or another person, you confirm that you are authorised to accept these terms for them.

These terms apply together with the description of each service on our website and the details shown on your order and invoices. If a product page and these terms differ, these terms take priority unless we have agreed something different with you in writing.

We may update these terms from time to time. The date at the top of this page shows when they last changed. Significant changes will be announced by email or in the client area, and continuing to use a service after a change takes effect means you accept the updated terms.

Your account and contact details

You must give accurate, complete information when you open an account and keep it up to date, including your name, email address, phone number and, for domains, the registrant details required by the registry. Incorrect details can lead to missed renewal notices, failed domain verification or the loss of a domain.

You are responsible for keeping your client area password, control panel logins and server credentials secure, and for everything done through your account. Tell us straight away if you believe someone has gained access without your permission.

We act on instructions that come from the registered account holder, through the client area, a support ticket or the email address on the account. We may ask you to confirm your identity before making changes to billing details, domain ownership or account access.

Orders and provisioning

An order is accepted when payment is confirmed. We then provision the service, which means setting it up so that it is ready for you to use. Provisioning happens at a different point for each type of service: a hosting account or server is provisioned when it is created; a domain is provisioned when the registration, renewal or transfer is submitted to the registry; a certificate is provisioned when it is issued by the certificate authority; and a PKNIC card or software licence is provisioned when its details are delivered to you.

Hosting accounts are usually created soon after payment is confirmed. Dedicated servers take longer to prepare, and the expected setup time is shown on each server page. Some domain extensions require documents or registry approval, and those registrations proceed only after the registry accepts them.

We may decline or cancel an order before it is provisioned, for example if the details supplied appear false, the payment cannot be verified or the service would breach these terms. In that case any amount you paid for that order is returned or added to your account as credit.

Prices, payment and renewal

Prices are shown on our website and on your invoice. Shared, WordPress and Pakistan data centre hosting are billed in Pakistani rupees, and virtual and dedicated servers in US dollars. Any taxes or charges that apply will be shown on the invoice. Prices for future renewal terms may change, and the renewal invoice will show the price that applies.

Invoices can be paid by the methods listed on our payment options page. When you pay by bank transfer, mobile wallet, money transfer service or cheque deposit, the service is activated or renewed once we have confirmed that the funds have arrived. Bank and transfer charges are your responsibility.

Services renew for the same term unless you cancel before the renewal date. Renewal invoices are issued in advance and must be paid by their due date. If an invoice is not paid on time, we may suspend the service and later terminate it. Domains that are not renewed expire according to the registry rules, and recovering an expired domain may cost more than renewing it on time, or may not be possible at all.

Refunds and cancellation

No refunds are given once a service has been provisioned. This means there is no refund after a hosting account or server has been created, after a domain registration, renewal or transfer has been submitted to the registry, after a certificate has been issued, or after card or licence details have been delivered to you. This applies whether or not you have started using the service, because the costs of provisioning are incurred at that point.

If you change your mind before an order has been provisioned, contact us and we will cancel it. If you have already paid for an order that is cancelled before provisioning, the payment is returned to you or added to your account as credit.

If you pay the same invoice twice, or pay more than the amount due by mistake, the extra amount will be returned to you or kept as credit on your account, whichever you prefer, once we have confirmed it.

You can ask us to cancel a service at the end of its current term at any time through the client area or a support ticket. Cancellation stops future renewals; it does not create a refund for the term already provisioned. Please take a copy of your files, databases and email before the service ends, because data on a cancelled service is deleted.

Acceptable use of our services

You must use our services lawfully. You may not use them to host or send content that is illegal in Pakistan or in the country where the server is located, or to send spam, distribute malware, run phishing pages, attack other systems, infringe copyright or trademarks, or harass or defraud anyone.

Shared hosting is a shared environment. You may not run processes that place an unreasonable load on the server, interfere with other customers, or use the account mainly for file storage, mass mailing or other purposes unrelated to a website and its email. If an account affects others, we may limit it, ask you to upgrade, or suspend it while the issue is resolved.

Where we receive a credible complaint or detect a breach of this section, we may remove the content concerned, suspend the service or, in serious or repeated cases, terminate it without a refund. Where practical, we will contact you first and give you a chance to fix the problem.

Domain names and certificates

Domain registrations are also governed by the rules of the relevant registry, including PKNIC for .pk names. Those rules may require particular registrant details or documents, may set the length of registration and renewal terms, and may allow the registry to suspend or cancel a name. We act as your intermediary with the registry and cannot override its decisions.

You are responsible for choosing a domain name that you have the right to use and that does not infringe the rights of others. Disputes over a domain name are handled under the registry dispute policy that applies to the extension concerned.

Certificates are issued by certificate authorities under their own policies. For free certificates included with eligible plans, issuance and automatic renewal depend on the domain pointing to our servers. Paid certificates are issued after the validation checks required for their type, and the timing of those checks depends on the certificate authority and on the information you provide.

Servers and your own responsibilities

Virtual and dedicated servers come with administrator access. You are responsible for the software you install, for keeping it updated, for securing user accounts and for configuring the firewall and services on the server, unless we have agreed in writing to manage these for you.

We take regular server-side backups of shared hosting as a safety measure, but they are not a substitute for your own copies. You are responsible for keeping independent backups of your website files, databases and email, particularly before making major changes. Backups of virtual and dedicated servers are your responsibility unless included in your order.

Whatever type of service you use, you are responsible for the content of your website and email and for any data you collect from your visitors, including meeting any legal obligations that apply to that data.

Service availability and our liability

We work to keep services running reliably, but no hosting service can be guaranteed free of interruptions. Maintenance, hardware faults, network problems, attacks and events outside our control can cause downtime. Where planned maintenance is likely to affect your service noticeably, we aim to give advance notice.

To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profits, lost business, lost data or damage to reputation, arising from the use of or inability to use our services. Our total liability for any claim relating to a service is limited to the amount you paid for that service in the twelve months before the claim arose.

Nothing in these terms limits any liability that cannot be limited under the law of Pakistan.

Suspension and termination

We may suspend a service if an invoice is overdue, if the service breaches these terms, if it is under attack or is being used to attack others, or if we are required to by a court, registry or other authority. Suspension for non-payment is lifted once the overdue amount is paid.

We may terminate a service for serious or repeated breaches of these terms, or if an overdue invoice remains unpaid. You may terminate a service by cancelling it as described above. When a service ends for any reason, the data stored on it is deleted after a short period, and we cannot guarantee that it can be recovered.

Governing law and disputes

These terms, and any dispute or claim arising from them or from our services, are governed by the law of Pakistan, and the courts of Pakistan have jurisdiction to hear them.

If you have a complaint, please raise it with us first by support ticket or by email to info@sslhosting.pk. Most problems can be settled quickly once we understand them, and we will make every reasonable effort to reach a fair solution before either side takes formal action.

Contacting us about these terms

You can reach us by phone on +92 312 418 8424, by email at info@sslhosting.pk, through a support ticket in the client area or through our contact page. We are happy to explain any part of these terms before you place an order.