Contact Our Team

Information that helps our team solve your request first time

The single most useful thing you can tell us is the domain name involved. Our systems organise everything around it, from hosting accounts and certificates to DNS zones and invoices, so starting with the domain lets the person helping you open the right record without a round of back-and-forth questions.

Next, describe what you expected to happen and what actually happened. Saying that a contact form stopped sending messages yesterday afternoon is far more helpful than saying the website is broken. If you saw an error, copy the exact wording or take a screenshot, because small details in an error message often point straight to the cause.

Mention anything that changed recently. A new plugin, an updated theme, a change of DNS provider or a new staff member with access can all explain a sudden problem, and knowing about them saves time spent ruling out other possibilities.

Finally, tell us how urgent the issue is for you. A shop that cannot take orders during a sale needs a different response from a cosmetic problem on an archive page, and we prioritise accordingly when you explain the impact.

Getting the most out of the support ticket system

Tickets are opened from the client area, which means they are automatically linked to your account and visible to every member of the team. Choose the department that fits your request, technical or billing, and select the service concerned so we can see its configuration at a glance.

Keep one ticket per problem. If you have a certificate question and a separate invoice query, two tickets let each be handled by the right person in parallel rather than one waiting for the other. Replies to an existing ticket stay in the same thread, giving you and us a complete record of what was tried and what fixed the issue.

When our team needs access to something outside your hosting account, such as a website admin panel or another provider, the ticket is the safest place to share it. Change those passwords after the work is complete, as good practice.

You will receive email notifications when we reply, and you can respond either by email or inside the client area. Closed tickets remain in your history, which is useful when a similar question comes up months later.

When a phone call is the fastest route to an answer

Some problems are easier to talk through than to write down. If your website is down, your email has stopped arriving or you are unsure what to ask, call +92 312 418 8424 and explain the situation in your own words. The person who answers can look at your account during the call and either solve the problem directly or open a ticket with the details already filled in.

Phone calls also suit sales conversations. Choosing between shared hosting and a virtual server, planning a move from another provider or working out which domain extensions to register is often settled in a few minutes of conversation.

For security, we may ask you to confirm details about your account before making changes over the phone, such as the registered email address or a recent invoice number. This step protects your services from anyone pretending to be you.

If the line is busy, try again shortly or send a short email asking for a call back with your number and a convenient time.

Contacting us about invoices, renewals and payment confirmations

Billing questions are handled by staff who can see your invoices, payments and renewal dates. Most can be answered quickly by email or ticket, provided you include the invoice number and, for a payment, the reference supplied by your bank or wallet.

If you have paid by bank transfer, Easypaisa, JazzCash, UBL Omni, Mobicash, U Paisa, Western Union, MoneyGram or a cheque deposit, send us proof of payment so the amount can be matched to the right invoice. Card and PayPal payments made in the client area are recorded automatically and normally need no follow-up.

Contact billing before a renewal date if you want to change a plan, cancel a service you no longer need or move to a longer billing cycle. Making changes in advance avoids invoices for services you did not intend to keep.

We do not accept cash payments, and every legitimate payment route is listed on our payment options page and in your invoices.

If an amount looks wrong, for example a renewal priced differently from what you expected or a payment that appears twice, raise it with billing straight away. We will explain how the figure was calculated and, where a duplicate payment has been made, return it or add it to your account as credit.

Recognising genuine messages from SSL Hosting

Fraudsters sometimes send fake renewal notices or warnings that imitate hosting companies. Genuine messages from us come from our own domain, refer to invoices you can see in your client area and never ask you to send passwords by email or pay into a personal account.

If you receive a message claiming your domain or hosting will be suspended and asking for urgent payment through a link you do not recognise, do not click it. Log in to the client area directly by typing the address yourself, or call us to confirm whether the notice is real.

We will never ask for your full card number, your bank PIN or a one-time password from your wallet. Payment details are only entered on the secure payment pages linked from your invoices.

If you believe someone has gained access to your account, contact us immediately by phone and change your client area password. We can review recent activity, lock down the services concerned and help you recover control.

Keep the contact details on your account up to date as well. An old email address or a disconnected phone number means our security alerts and renewal reminders may never reach you, and makes it harder for us to confirm your identity quickly when you most need help.