Privacy Policy

Who this policy covers

This policy applies to visitors to sslhosting.pk, to people who contact us before ordering, and to customers who hold an account with us. In this policy, "we" and "us" mean SSL Hosting, the provider operating sslhosting.pk.

It does not cover the websites our customers host on our servers. Each customer is responsible for how their own website collects and uses information about its visitors, and should publish its own privacy policy where needed.

Information we collect

Account and order details: your name, organisation, email address, phone number, postal address and the services you order. For domain registrations, the registrant, administrative and technical contact details that the registry requires, and for some extensions, the supporting documents you send us.

Payment details: invoice records and the references or proof of payment you send for bank transfers, mobile wallet payments, money transfers and cheque deposits. Card and PayPal payments are processed by the payment providers concerned, and we do not store your full card number.

Support records: the content of your tickets, emails and notes from phone calls, including any attachments, so that we and you have a history of the help given.

Technical information: when you visit our website or client area, our servers record standard log data such as your IP address, browser type, pages requested and the time of each request. We use this to keep the site secure, prevent fraud and diagnose problems.

How we use your information

We use your information to create and manage your account, provision and renew the services you order, issue invoices and confirm payments, send service and renewal notices, respond to support requests and verify your identity before making changes to your account.

We also use it to protect our services and customers, for example to detect fraudulent orders, investigate abuse reports and keep logs needed to understand security incidents. Where the law requires us to keep records, such as invoices, we keep them for that purpose.

We may send you occasional news about our services by email. Every such message includes a way to stop receiving them, and opting out does not affect the service notices you need to manage your account.

When we share information

We do not sell your personal information. We share it only where needed to provide your services or where the law requires it.

Domain registries and registrars, including PKNIC for .pk names, receive the registrant and contact details needed to register, renew or transfer a domain. Some registries publish certain contact details in public lookup services under their own rules. Certificate authorities receive the details needed to validate and issue a certificate, which for business-validated certificates includes information about your organisation.

Payment providers, banks and money transfer services process the payments you make and receive the information needed to do so. Data centre and infrastructure partners that host our servers may handle data stored on your services as part of operating that equipment.

We may disclose information when required by a court order, a lawful request from a government authority or to protect the rights and safety of our customers, our services or the public.

Data stored on your services

Files, databases and email stored in your hosting account or on your server belong to you. We do not look at that content except where needed to provide support you request, to carry out maintenance, to investigate a security problem or abuse report, or where the law requires it.

Where you choose Pakistan data centre hosting, your hosted data is stored on servers in Pakistan. Other services may be hosted in Pakistan or abroad depending on the product and location you select, as described on each product page.

Cookies on our website

Our website uses a small number of cookies. Essential cookies keep you signed in to the client area, remember items in your cart and protect forms against misuse. Your browser may also store simple display preferences, such as light or dark mode.

We may use analytics tools that set cookies to tell us which pages are visited and how people find our site, which helps us improve it. You can block or delete cookies in your browser settings, although parts of the client area and ordering process will not work without essential cookies.

How we protect your information

Our website and client area are served over encrypted HTTPS connections. Access to customer records is limited to staff who need it for their work, and our systems are kept updated and protected by firewalls and monitoring.

No method of storage or transmission is completely secure, so we cannot guarantee absolute security. You can help by using a strong, unique password for your account and keeping your email account secure, since password resets are sent there.

How long we keep information

We keep account, order and billing records for as long as you are a customer and for a reasonable period afterwards, to meet legal, tax and accounting obligations and to deal with any questions or disputes.

Data stored on a hosting account or server is deleted after the service ends, following a short period that allows for late renewals. Server logs are kept for a limited time for security purposes and then deleted. Support history may be kept longer so that we can help you if you return.

Your choices and rights

You can review and update most of your account details at any time in the client area. You can ask us for a copy of the personal information we hold about you, ask us to correct anything that is wrong, or ask us to delete information we no longer need.

Some information cannot be deleted while a service is active, or must be kept for legal reasons, such as invoices. Registry rules may also require certain domain contact details to remain on record while a domain is registered. We will explain clearly if we cannot meet a request in full.

Children

Our services are intended for adults and organisations. We do not knowingly open accounts for children. If you believe a child has given us personal information, please contact us and we will remove it.

Changes to this policy

We may update this policy when our services or legal requirements change. The date at the top of this page shows when it was last revised, and we will notify customers by email or in the client area of any significant change.

Contacting us about privacy

For any question or request about your personal information, email info@sslhosting.pk, call +92 312 418 8424, open a support ticket in the client area or use our contact page. We may need to confirm your identity before acting on a request about your account.